Privacy Policy

1. Introduction

Welcome to Pickleball Athletic Club (“PAC”, “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL] (the “Site”) and when using our services.

2. Information We Collect

Personal Information: When you visit our Site, we may collect personal information that you voluntarily provide, such as your name, email address, and contact information.

Usage Data: We may collect information about how you use our Site, including your IP address, browser type, pages visited, and the dates and times of your visits.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us understand your preferences and improve our services. You can control cookie settings through your browser.

3. How We Use Your Information

We use your information for various purposes, including:

To provide and maintain our Site
To communicate with you, including responding to your inquiries and providing customer support
To personalize your experience on our Site
To analyze usage trends and improve our Site
To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, and payment processing. These providers are contractually obligated to protect your information and use it only for the purposes specified.
Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests, such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Your Rights Under CCPA

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information. (Note: We do not sell personal information.)

To exercise your rights, please contact us at [Your Contact Email Address].

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

8. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Necessary Cookies (all site visitors)

cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
PHPSESSID: To identify your unique session on the website.

Necessary Cookies (Additional for Logged in Customers)

wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

9. Third Party Access to Your Data

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.

10. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

11. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

12. Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

13. Release of Your Data for Legal Purposes

At times it may become necessary or desirable to PAC, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@playatpac.com or contact us at 2000-B Anchor Court, Thousand Oaks, CA 91320 United States.